Refund Policy

At Myzerostore, we value your shopping experience and strive to ensure quality in every order. Please read our Refund and Cancellation Policy carefully before making a purchase.

Refund Policy

• All sales are final. We do not accept returns once an order is confirmed and shipped. Please make sure you are confident about your purchase before placing an order.
• A refund or replacement will only be processed under the following conditions:
  • The product is received in a damaged condition, and the damage is clearly visible in the unboxing video recorded by you.
  • The product is defective or incorrect, and this is evident in the unboxing video.
• Refunds will not be issued if:
  • The product has been used, damaged after delivery, or returned without proof of defect.
  • No unboxing video is shared.

Exchange Policy

• We allow one-time exchange only. Please ensure you select the correct size/product at the time of purchase.
• Exchange requests must be raised within 48 hours of delivery by contacting our support team.
• An exchange fee of ₹100 will be applicable to cover one-way logistics charges (reverse pickup & re-delivery).
• Exchanges are subject to product availability.

Cancellation Policy

• Orders can only be cancelled within 6 hours of placing the order, provided they have not been processed or shipped.
• Once the order is shipped, cancellation will not be possible.
• For prepaid orders cancelled within the allowed window, the refund will be credited to the original payment method within 7–10 business days.

Customer Support

For refund, exchange, or cancellation queries, please contact us at:

📧 support@myzerostore.com
📞 [Insert Contact Number]